Privacy Policy

Effective Date: 26 January 2025

This Privacy Policy outlines how FX Master Limited (“Company”) collects, processes, shares, retains, and uses personal data. As a licensed and regulated financial services provider, FX Master Limited acts as the data controller for individuals engaging with its services, including all online platforms and mobile applications associated with the Company (“Platforms” and “Applications”).

By accessing our Platforms, Applications, or accepting terms during registration, users (“you”) consent to this Privacy Policy. We prioritize the protection of your personal data and are committed to upholding all applicable data protection laws, including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This Policy governs the use of our services, participation in promotional programs, and any related communications.

Information We Collect

In compliance with applicable regulations, FX Master Limited collects a variety of personal data to provide high-quality, secure, and personalized services across our Platforms and Applications. This data collection occurs during user registration, throughout service interactions, and during ongoing use of our digital properties. “Personal Data” refers to any information that could identify an individual, directly or indirectly. This includes, but is not limited to, the following categories:

Identification Information: Full name, contact information (e.g., phone number, email address), and business or professional affiliation. This helps us confirm user identity, communicate effectively, and tailor our services to meet professional or business needs.

Technical Information: IP addresses, login credentials, device information, and location data to authenticate users, ensure secure access, and prevent unauthorized use of our Platforms and Applications. This technical data helps us monitor system performance and identify potential security risks.

Behavioral and Interaction Data: Data about browsing behavior, interaction patterns, and user preferences collected from our Platforms and Applications. This includes information about the pages users visit, frequency of visits, time spent on specific sections, and in-app interactions. Such insights enable us to optimize functionality and enhance user experience.

Demographic Information: Information such as age and professional experience. This data helps us better understand our user base and customize our services to suit their needs.

Purpose of Data Collection

The data we collect is used to support and improve our services in several key areas, ensuring a secure, efficient, and personalized experience for all users. Our purposes for using personal data include:

Regulatory Compliance: We process personal data to comply with UK laws and regulations, such as the UK’s Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) regulations. This includes verifying user identities, conducting necessary due diligence, and maintaining accurate records for auditing purposes.

Fulfilling Contractual Obligations: Data is essential for fulfilling our commitments to users and partners. This includes providing requested services, processing transactions, and ensuring seamless access across our Platforms and Applications.

Data Analysis and Insights: By analyzing user data, we can better understand behavior patterns and preferences, enabling us to optimize the user experience, improve functionality, and enhance our offerings.

Marketing Communications (with User Consent): With your explicit consent, we use personal data to deliver tailored marketing communications about our products, services, and updates that may be relevant to your interests. Users can manage these preferences at any time.

Risk Assessment and Management: We use data to conduct risk assessments, detect suspicious activities, and enhance security measures, protecting both users and the Company from potential threats.

Service Enhancement and Development: Data insights help us improve our services, Platforms, and Applications, ensuring that they remain user-friendly, secure, and aligned with evolving user needs.

Disclosure of Information

We may share personal data with government authorities or regulatory bodies as required by law, to comply with legal obligations, or in connection with court orders. Additionally, personal information may be transferred to third-party entities located in other countries to facilitate our services. In such instances, we ensure that the data is handled in compliance with all applicable data protection laws.

To protect your personal data during international transfers, we implement safeguards, such as Standard Contractual Clauses, to ensure that the data protection level in the recipient country meets the standards required by UK law.

User Rights

Users are entitled to several rights regarding their personal data, allowing them to manage how their information is processed and used. These rights are in alignment with the General Data Protection Regulation (GDPR) and include:

Right to Access: You have the right to request access to your personal data, including information about how it is processed, for what purpose, and with whom it is shared.

Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request corrections or updates.

Right to Erasure (Right to Be Forgotten): You may request the deletion of your personal data under certain circumstances, such as when the data is no longer needed for the purpose for which it was collected.

Right to Restrict Processing: You can request a restriction on the processing of your data if, for example, you contest its accuracy or object to its processing.

Right to Object to Processing: You have the right to object to processing activities based on legitimate interests or for direct marketing purposes.

Right to Data Portability: You can request that your personal data be transferred to you or another organization in a machine-readable format.

Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time, without affecting the legality of processing before the withdrawal.

Right to Lodge a Complaint: If you believe that your personal data has been mishandled, you have the right to lodge a complaint with the Information Commissioner’s Office in the UK.

For any inquiries or requests related to these rights, please contact our Data Protection Officer (DPO) at jessica@fxmaster.co.uk.

Data Retention

Personal data is retained only for as long as necessary to meet the legal, regulatory, and business purposes for which it was collected. Typically, personal data will be retained for a minimum of five years, or as required by applicable regulations. Once the retention period has elapsed, we will securely delete or anonymize your data.

Data Storage and Security

We prioritize the security of your personal data and employ robust security measures to safeguard your information. Personal data is stored on secure servers protected by firewalls, encryption, and other security protocols. We use SSL (Secure Socket Layer) encryption to protect data during transmission and perform regular security audits to identify and address potential vulnerabilities.

Use of Artificial Intelligence (AI)

FX Master Limited may utilize Artificial Intelligence (AI) technologies to enhance and personalize user experiences on our Platform, improve service delivery, and ensure the security and integrity of our services. AI may be used to process and analyze user data, including but not limited to, transaction patterns, behavior on the Platform, customer interactions, and other relevant data collected through our services.

The use of AI is intended to achieve the following objectives:

Personalization: AI can help tailor content, product recommendations, and services based on individual user preferences, behavior, and interactions.

Customer Support: AI-driven chatbots and virtual assistants may be employed to provide quicker responses to inquiries, troubleshoot issues, and assist users more efficiently.

Fraud Detection and Security: AI may be used to detect unusual activity or potential security threats, such as unauthorized transactions, suspicious behavior, or attempts to compromise the security of user accounts.

Service Improvement: AI technologies can be leveraged to analyze user data and interactions to enhance the functionality and performance of our Platform, ensuring a more efficient and user-friendly experience.

Data Processing by AI

The AI technologies employed by FX Master Limited may process personal data as part of their functionality. However, we are committed to ensuring that all data processing activities are in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). Personal data processed by AI systems will only be used for the purposes outlined above and will not be used for any other purpose without your explicit consent, where required by law.

User Rights

If you have concerns regarding the use of AI technologies and how they may affect your personal data, you have the right to request further information, access your data, and exercise any other rights afforded to you under the UK GDPR, such as the right to rectification, erasure, or objection to processing.

Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on our website, and you will be notified when significant updates are made. It is important to review this policy regularly to stay informed about how we protect your personal data.

By engaging with FX Master Limited, you consent to the terms outlined in this Privacy Policy. If you have any concerns or wish to exercise your rights, please contact our Data Protection Officer.